Frequently Asked Questions
12bat FAQ — Answers to All Your Questions
Detailed answers to the most common questions from Bangladeshi players about accounts, deposits and withdrawals, games, bonuses and safe gaming — all in one place.
Welcome to 12bat. This FAQ page has been created with Bangladeshi players in mind — here you will find clear information on everything from opening an account to transactions via bKash and Nagad, BPL betting, slots games, the welcome bonus and responsible gaming. If you do not find an answer here, our 24/7 Bengali live chat support is always ready.
Account and Registration
Account and Registration
To open an account at 12bat, you need an active mobile number, a valid email address, and you must be at least 21 years old. The registration process can be completed entirely in Bengali and takes only a few minutes.
No, each player may hold only one 12bat account. Opening multiple accounts is a violation of the platform's rules and carries the risk of account suspension. If you have an issue, contact us via live chat.
Click the "Forgot Password" option on the login page and enter your registered email or mobile number. 12bat will send a reset link or code. If the process is not completed, get help from our 24/7 live chat support.
Verification is usually completed within a few hours after uploading your national ID or passport. During busy periods it may take up to 24 hours. Once verification is done, you will receive a confirmation message by email.
Deposits and Withdrawals
Deposits and Withdrawals
Deposits to 12bat via bKash are generally credited to your account instantly. Without any technical issues, the process completes in just a few seconds to a few minutes. If you have a problem, let us know via live chat.
Go to the cashier section, select the Nagad option, enter the amount, and complete the payment to the provided Nagad number. The minimum deposit amount is ৳500. Once the payment is confirmed, your balance will be updated automatically.
At 12bat, the minimum deposit amount across all payment methods — bKash, Nagad, Rocket and Upay — is ৳500. It is not possible to deposit less than this amount.
Withdrawal requests at 12bat generally take 5 to 30 minutes to process. The minimum withdrawal amount is ৳800. Verify your account in advance for faster processing.
12bat generally does not charge any fees for withdrawals. However, your mobile banking service (bKash, Nagad, Rocket or Upay) may apply its own transaction charges. Contact live chat for the latest information.
Yes, withdrawals via both Rocket and Upay are possible at 12bat. Select your preferred method in the cashier section, confirm the amount and account number, and submit the request. The minimum withdrawal is ৳800.
Games and How to Play
Games and How to Play
12bat offers cricket betting, football, slots, live casino (such as Dragon Tiger, Monster Fight), fishing games and many more categories. Games from top providers including Pragmatic Play, PG Soft, JILI and Spribe are available.
To bet on BPL (Bangladesh Premier League) matches, go to the cricket section, select an ongoing or upcoming match, and choose your preferred betting market. Enter the amount on the bet slip and confirm. Winnings based on the result will be added to your account automatically.
Yes, 12bat is fully mobile-friendly. The site works smoothly from any Android or iOS browser. All games, betting and cashier features are available on a smartphone without downloading a separate app.
RTP is a percentage value that indicates how much of the total amount wagered a game returns to players over the long term. For example, an RTP of 96% means that on average ৳96 is returned for every ৳100 wagered. This is a statistical average and may vary from session to session.
Yes, 12bat offers live betting on IPL, T20 World Cup and other international tournaments. Place bets while watching updated odds during the match. Check the cricket section regularly as schedules may change.
Bonuses and Promotions
Bonuses and Promotions
Open a new account at 12bat and make your first deposit to receive a 120% welcome bonus of up to ৳10,000. Use the applicable promo code at the time of registration to receive the bonus. The wagering requirement is 10 times.
The wagering requirement for the 12bat welcome bonus is 10 times. This means the bonus amount must be wagered 10 times before it can be withdrawn. See the terms and conditions page for full details.
The 12bat VIP program has three tiers: Bronze — weekly cashback up to 0.3%; Silver — up to 0.5%; Gold — up to 0.8%. Play regularly to move up to a higher tier and enjoy additional rewards.
Each week you receive cashback based on your net losses according to your VIP tier. Bronze members receive up to 0.3%, Silver up to 0.5%, and Gold members up to 0.8%. Cashback is credited directly to your account.
Yes, 12bat often offers limited-time promotions for special occasions such as Eid, the IPL season or the BPL tournament. Keep an eye on the site regularly or ask via live chat to stay updated on these offers.
Security and Responsible Gaming
Security and Responsible Gaming
Yes, 12bat uses SSL encryption technology to keep your personal information and financial transactions secure. Verified game software is used to ensure fair play. Your information is never shared with third parties.
No, 12bat is only for individuals aged 21 or older. Opening an account for anyone under this age is strictly prohibited and such accounts are cancelled. Responsible gaming is our priority.
12bat supports responsible gaming. You can request deposit limits, session limits, or a temporary self-exclusion. Contact our 24/7 live chat support for this, or visit our responsible gaming page.
Yes, 12bat stores all your personal and financial information in accordance with a strict privacy policy. Your data is never shared with unauthorized third parties. Read our privacy policy page to learn more.
The 12bat support team is available 24 hours a day, 7 days a week via live chat entirely in Bengali. You can also contact us by email: [email protected]. There is no phone or WhatsApp number — live chat is the fastest method.
Still have questions?
Contact support
Our Bengali support team is always ready to answer any question — via live chat or email.
24/7 Live Chat — talk to us in Bengali directly on the site
Response time — usually within a few minutes