12bat Privacy Policy

1.2 Automatically Collected Information

The following technical information is automatically collected while you use our platform:

• IP address and device information
• Browser type and operating system
• Site access time and session duration
• Pages visited and navigation patterns
• Referral URL (where you came from)
• Information received through cookies and similar tracking technologies

1.3 Information Received from Third Parties

In some cases we may receive identity verification information about you from trusted identity verification service providers. This information is used solely for the purpose of fraud prevention and compliance with applicable regulations.

2.1 Service Delivery and Operation

The personal information we collect is used primarily for the following purposes:

• Account creation, management, and verification
• Processing deposit and withdrawal transactions (bKash, Nagad, Rocket, Upay)
• Providing bonuses and promotional offers
• Managing the VIP program and distributing rewards
• Maintaining betting and casino game history
• Providing 24/7 Bengali live chat support

2.2 Security and Compliance

12bat uses your information for the following security purposes:

• Detecting and preventing fraud and unauthorized transactions
• Complying with anti-money laundering (AML) regulations
• Preventing the creation of multiple accounts
• Restricting access for minors (under 21 years of age)
• Implementing responsible gambling policies

2.3 Improvement and Analysis

We analyze your usage information to improve the platform experience, introduce new games and features, and provide personalized services based on your preferences. We never sell your information to advertisers.

3.2 Cookie Control

You can accept or reject cookies through your browser settings. However, disabling essential cookies may prevent some core platform features from working properly. We recommend keeping essential cookies enabled for the best experience.

4.1 When We Share Information

12bat does not sell your personal information to third parties. However, certain information may be shared in the following limited circumstances:

• Payment processors: The minimum information necessary to complete transactions through bKash, Nagad, Rocket, and Upay.
• Identity verification services: For KYC verification in compliance with applicable regulations.
• Technology partners: Technology service providers who support the operation of the platform and are bound by strict confidentiality agreements.
• Legal obligations: In response to a court order or a lawful request from a competent authority.

4.2 International Data Transfers

In some cases your information may be processed on servers located outside Bangladesh. In such cases we ensure that the relevant parties follow internationally recognized data protection standards and that the necessary agreements are in place to maintain the security of your information.

5.2 Response to Data Breaches

If a data security breach occurs, we will notify affected users as quickly as possible and take immediate steps to limit the damage. We will also notify the relevant authorities in a timely manner.

6.1 Retention Policy

We retain your personal information only for as long as it is necessary. The following factors are considered when determining the retention period:

• Active account information: for as long as the account remains active
• Financial transaction records: in accordance with applicable legal requirements
• Communication history: for a defined period for the purpose of improving support quality
• Certain information may be retained after account closure in compliance with applicable law

6.2 Data Deletion Process

When the defined retention period ends, we securely delete or anonymize your information so that you can no longer be identified. This process is carried out on a regular basis and is part of our data management policy.

7.1 Right to Access Information

You may request at any time to know what information we hold about you. We will respond to your request within a reasonable time and provide you with a copy of your stored information.

7.2 Right to Correct Information

If there is any incorrect or incomplete information in your account, you may request a correction. We will make the necessary corrections as quickly as possible.

7.3 Right to Delete Information

In certain circumstances you may request the deletion of your personal information. However, some information may need to be retained due to legal obligations or ongoing disputes.

7.4 Right to Object to Processing

If your information is being used for marketing purposes, you may object to this at any time. We will stop that processing immediately.

7.5 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team. We will process your request as quickly as possible after verifying your identity.

9.1 Mobile Banking Security

All financial transactions at 12bat are conducted through bKash, Nagad, Rocket, and Upay. We never ask for your mobile banking PIN or password. Payment information is transmitted through encrypted channels and complete card or account details are not stored on our servers.

9.2 Minimum Transaction Limits

We follow a transparent transaction policy to ensure your financial security. The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳800. Withdrawals are typically completed within 5 to 30 minutes.

10.1 Update Process

12bat may update this privacy policy from time to time. If significant changes are made to the policy, we will notify you through the following means:

• Display a notification on the platform
• Send a message to your registered email address
• Change the "Last Updated" date at the top of this page

10.2 Use After Changes

If you continue using 12bat after an updated policy is published, you will be considered to have accepted the revised policy. If you do not agree with the changes, please contact our support team.