12bat Responsible Gaming — Your Protection is Our Priority
Keep the fun within limits — follow 12bat's responsible gaming tools and guidelines to enjoy safe and healthy entertainment.
Why is Responsible Gaming Important?
Online betting and casino gaming can be a great source of entertainment — but it is only healthy when enjoyed within limits. 12bat believes that every player's safety and mental wellbeing is of the highest importance. We are not just an entertainment platform — we are committed to building a responsible relationship with you.
Responsible gaming means enjoying games knowingly, consciously, and within your own means. Betting should never be seen as a source of income, but rather as a form of entertainment. When gaming starts causing worry instead of enjoyment, that is the time to seek support.
12bat's responsible gaming policy provides protective tools, information, and direct support for every user. Our goal is for you to always stay in control and for betting to remain a positive experience.
Important: 12bat is for people aged 21 and above only. Opening an account and playing games is strictly prohibited for minors.
Our Protection Tools
Deposit Limit
Set a limit on how much you deposit each day, each week, or each month. Once a limit is set it takes effect and cannot easily be increased — this helps you keep your spending under control.
Time-Out Feature
Take a break for a set period — from 24 hours up to several weeks. During a time-out you will not be able to log in or place bets. Refresh your mind, then come back.
Self-Exclusion
If you feel that gaming is causing problems, you can voluntarily close your account — for 6 months, 1 year, or permanently. We also do not accept requests to open a new account during a self-exclusion period.
Activity History
View your betting history, transaction records, and session times at any time. Reviewing your own habits makes it easier to make informed decisions.
Loss Limit
Set a feature that automatically stops your session once you have lost a certain amount. This reduces the risk of overspending driven by emotion and provides financial protection.
24/7 Support
Our Bengali-language live chat support is available around the clock for any issue. If you have concerns about gaming, feel free to talk to us at any time.
Recognise the Warning Signs
Problematic gaming develops gradually and you may not notice it yourself. If any of the signs below appear in you or someone you know, consider seeking help.
- Spending or borrowing money beyond the budget set aside for betting.
- Repeatedly playing to try to win back money that was lost ("chasing losses").
- Feeling restless, irritable, or in a bad mood when unable to play.
- Hiding gaming habits from family or friends.
- Spending time betting while neglecting work, family, or social responsibilities.
- Repeatedly failing to stop gaming despite trying.
- Experiencing stress, anxiety, or sleep problems due to gaming.
- Spending money meant for food, sleep, or daily needs on gaming.
If even one of the signs above appears in you, take it seriously. The 12bat support team is always ready to guide you in the right direction.
Our Commitment to Responsible Gaming
12bat is not just an entertainment platform — we are committed to creating a safe and transparent environment. Our responsible gaming programme is continuously improved so that every user stays protected.
We believe the foundation of a healthy and enjoyable gaming experience is awareness and self-control. Every tool and policy we have is built with that goal in mind.
Age Verification
Age is verified at the time of registration. Only people aged 21 or above can open an account and play games at 12bat.
Secure Transactions
Your financial information is kept fully secure through SSL encryption and a safe payment gateway.
Protection of Minors
To keep minors away from gaming, we recommend parental controls and follow a strict age verification process at registration.
Awareness Information
Responsible gaming messages and guidelines are regularly displayed on our platform to keep players informed.
Spending Tracking
With real-time spending tracking, you can see at any time how much has been spent and adjust your limits as needed.
How to Use the Protection Tools
Log in to Your Account
Log in to your 12bat account and go to the "Account Settings" section.
Open the Responsible Gaming Section
Find the "Responsible Gaming" tab within Settings and click on it.
Set Your Limit or Break
Deposit limit, loss limit, time-out, or self-exclusion — activate whichever one you need.
Get Support
For any question, contact our 24/7 live chat or email — we are always ready to help.
Need Help? We Are Here
If you have any concerns about gaming — whether for yourself or someone close to you — please talk to us. No judgment, only support.
Talk to us in Bengali directly on the site, 24/7
[email protected]
To activate self-exclusion or time-out, let our support team know — we will act quickly.
Best Practices for Responsible Gaming
Following the tips below will help keep betting an enjoyable and safe experience at all times.
Set a Budget
Decide how much money you will spend before you start playing and stay within that limit.
Set a Time Limit
Set a time limit for each session. Avoid playing for long stretches without a break.
Keep Your Emotions in Check
Do not feel discouraged when you lose. Never place large bets when you are feeling angry or anxious.
See It as Entertainment
Betting is never a way to earn income. Think of it as entertainment, like watching a film or playing a sport.
Take Regular Breaks
Take regular breaks during gaming. Spend time with family and friends and give attention to other hobbies.
Seek Help When Needed
If you recognise a problem, do not hide it. Talk to the 12bat support team or someone you trust.
Responsible Gaming Questions and Answers
Learn more, enjoy more
Bet responsibly at 12bat and enjoy the pleasure of safe entertainment.